Q1. What is the return policy? If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns or exchanges within 14 days of receiving your order. You can return your product for store credit (coupon), a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Chat through our front-page noting your order number stating you would like a returns or exchanges within 14 days of receiving your order. You can return your product for store credit (coupon), a different product, or a refund to the original payment method.
- We’ll note your request and you need to
- Send all items back to us
- We’ll processed your returns and will note you via email.
- How long it takes to receive your refund, replacement product, or store credit ?
We will normally process this up to 7 working days and depending on how quick you send the item back to us.
- Any shipping fees the customer will need to pay ?
Customer needs to pay first the shipping back to our address and we will return the item requested at our cost.
- Any return restocking fees the customer will need to pay ?
No re-stocking fees for first order
- How you handle lost or damaged returns
We will not refund lost or damaged returns.
- Contact information for your business if the customer has more questions ?
Please email us at email@example.com with your order number to resolve.
Q2. What are the shipping options?” Please refer to our Delivery Information
Q3. What do I do if I never received my order?” Please email us at firstname.lastname@example.org with your order number to resolve the matter.
Q4. What do I do if I received a defective order?” Please take a picture of the defective items once received and email it to us at email@example.com with your order number.
Q5. How do I make changes to an order I’ve already placed?” You may cancel it by login to your account and cancel it from the dashboard
Q6. Where are you located?” tab_id=”faqs6″][vc_column_text]We are based in Birmingham
Address: [to fill]
Q7. How do I contact your company if my question isn’t answered here?”
Contact us at firstname.lastname@example.org