Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Malaysian Supermarket do not deliver the order ourselves but engages a number of courier service providers. Hence, the respective couriers’ terms and conditions apply. (refer delivery information)
Do You Ship Internationally?
We do not ship internationally for the time being.
How Long Will It Take To Get My Package?
The estimated delivery time is based on the information provided by the courier service providers and is from the day of dispatch. Please note that some areas might experience a slightly longer delivery time. (refer delivery information)
PAYMENT
What Payment Methods Are Accepted?
We welcome cash, cheques debit cards (UK Maestro, Visa Debit) and all major credit cards (Mastercard, etc).
Is Buying On-Line Safe?
In general, online shopping is safe so as long as you're buying from legitimate online stores or from individual sellers with good reviews. Our website is secured with a high-end security system and we use the state-of-the-art payment provider the same as other big retailers out there with payment protection.
Order & Retunrs
How do I place an Order?
Customer normally using our search tool or scrolling through catalogs to buy products. Clicking add to cart does not means buying until card information and confirmation is confirmed. Clicking view card and proceed to payment will lead customer to a payment page which will have and option whether to create or buy as guest however the shipping details is mandatory. Order process is pretty-much self-explanatory.
Do I need an account to place an order?
You may register or buy as guest therefore do not need an account to buy with us however your shipping details is needed to be able to send the item to you.
How Do I Track My Order?
Our system will automatically gives tracking number to your provided email.
How Can I Return a Product?
If you’re looking to RETURNS or exchange your order for whatever reason, we’re here to help!
We offer returns or exchanges within 14 days of receiving your order. You can return your product for store credit (coupon), a different product, or a refund to the original payment method. Please note the following exceptions to our return and exchange policy: Below are some examples of common exceptions. Discounted items are final and cannot be returned or exchanged Returned items must have tags still on and be returned in original packaging Returned items must have no visible signs of wear or use To initiate a return or exchange, please complete the following steps: Your steps should be laid out clearly, linking to relevant pages, such as your online portal. Login to our online return portal using your email address and order ID Choose the products you wish to return or exchange from your order Print your prepaid shipping label that you will receive by email Send all items back to us using the label provided Additional Information: The following are add-ons with more information that you may want to include. How long it takes to receive your refund, replacement product, or store credit ? We will normally process this up to 7 working days. Any shipping fees the customer will need to pay ? Customer needs to pay first the shipping back to our address and we will return the item requested at our cost. Any return restocking fees the customer will need to pay ? No re-stocking fees for first order How you handle lost or damaged returns We will not refund lost or damaged returns. Contact information for your business if the customer has more questions ? Please email us at [email protected] with your order number to resolve.
